Qualifications for Management: Training & Implementation

Detail-oriented and analytical professional offers 15+ years of management experience within training and implementation arenas.  A skilled instructor; possesses strong technical and business acumen.  Exhibits strong project management and resource management abilities.  Demonstrates solid leadership, interpersonal, organizational, and problem solving skills.  An expert in software management, start-up operations, systems installation, team facilitation, implementation, client relations, and customer service.  A US Army veteran.

Key Contributions

¨ Prepared and launched various user manuals on software operations, product implementation, and seldom used operations.  Coordinated training efforts for employees.

¨ Programmed several Computer Off The Shelf (COTS) packages used by a company.  Developed MS documents via MS Word as well as databases via MS Access.

¨ Devised companywide computer policies for users and management.  Established and implemented disaster recovery procedures.  Developed, coded, and implemented a web presence, utilizing various programs, including coding at text level. 

¨ Administered the Kelly AFB procurement web pages; created programs and
updates daily.

Career Summary

Hoelschers Radio Shack......................................................................................... 2004 to Present

Manager

Directs all aspects of ordering for this Radio Shack franchise.  Monitors customer relations, sales, stock levels, and information transfers.  Oversees product evaluations.  Serves as a liaison for all computer and electronic issues.  Reports directly to company owner. 

School for Excellence in Education.......................................................................... 2003 to 2004

Systems Analyst

Managed, installed, configured, and networked all systems within various campuses.  Served as a backup to network and database managers.  Headed all research, trial, and development of new software products.  Created and launched a helpdesk utilizing MS Access.  Prepared user and training manuals.  Maintained phones and intercom systems.  Headed bid soliciting for work and validation of finished contracts.

John Wayne Heating and Air................................................................................................. 2003

IT Manager

Administered all computer systems.  Monitored computer and network policies.  Managed all dispatching trucks.  Tracked jobs and related billing activities.  Established policy and warehouse inventory tracking.  Maintained Acowin software, which was used for dispatch, tracking, billing, and inventory.

Availant Inc................................................................................................................. 2000 to 2001

Senior Education Specialist

Conceptualized high-end technical training.  Collaborated with the Availant/EMC team to define and fulfill students’ needs within AIX and EMC environments and instructed courses.  Provided set-up support for classrooms and labs.

Page 1 of 2

210.488.3498  ¨  glenn.toothman@gmail.com

Glenn Toothman

Career Summary, Continued

Mobius Management Systems.................................................................................. 1999 to 2000

Senior Systems Engineer

Provided an account presence in support of client satisfaction and territory business goals.  Orchestrated groupwide workshops on document management.  Provided technical support for clerks and supervisors.

The Psychological Corporation.................................................................................. 1998 to 1999

Senior Analyst

Monitored applications administering system information to application programmers.  Served as the main interface between systems, communications, network, and web/application administrators.  Designed, selected, and implemented Bendata Heat helpdesk software.

SAP America................................................................................................................ 1997 to 1998

BASIS Consultant

Served as a consultant for SAP America Houston as well as a Texas-based consultant for SAP America, specializing in the implementation of SAP R/3 systems, with emphasis on installation, technical configuration, and analysis.  Led troubleshooting efforts.  Conducted performance and system tuning in MS and UNIX environments. 

EDS............................................................................................................................... 1995 to 1997

Systems Manager

Headed several UNIX-based systems as a part of a Kelly AFB contracting project.  Served as network administrator for T-1 circuit as well as for interconnectivity to UNIX print server and MS systems.  Maintained all public information relating to government contracts. 

CDSI.............................................................................................................................. 1994 to 1995

Senior System Specialist

Led the accelerated and rapid deployment of the Composite Health Care Systems (CHCS), the Air Force Surgeon General’s $800M integrated healthcare system.  Played a key role in developing and contracting out the network hierarchy, down to the drop level. 

AT&T Technical Services Company............................................................................ 1985 to 1994

Senior Technical Professional

Implemented and provided training on systems.  Served as one of two leaders responsible for a $12M contract to train and implement systems at the USAFE hospital commands.  Collaborated with international teams; traveled independently.

Professional Development

Bee County College

Technical Certification, Hardware Maintenance

AIX Administration; AIX Shell Scripting;

Linux Administration; Implementation of Linux Operating Systems